Privacy Policy

This policy applies to Auradox Marketing LLC (“Auradox,” “we,” “us,” or “our”), our website at auradox.agency, our onboarding flow, support conversations, and related services for agency ad account access, prepaid funding, account support, and client operations.

We may collect the following categories of information:

• Contact details such as name, email address, phone number, WhatsApp handle, Telegram username, company name, website, and country.
• Application details such as ad spend range, business model, target geographies, offer category, Meta Business Manager details, requested account type, and onboarding preferences.
• Verification and consent data such as OTP status, communication channel consent, timestamps, IP address, user agent, and submission metadata.
• Support and operational records such as messages, account requests, funding requests, onboarding notes, replacement requests, and customer-service history.
• Technical data such as device/browser information, approximate location from IP address, referral URL, analytics events, cookies, log data, and website interaction data.
• Payment and billing-related information needed to process prepaid funding, invoices, account top-ups, and compliance checks. We do not ask you to send card passwords or wallet seed phrases.

We use information to:

• Review applications and determine whether Auradox can support the requested advertising use case.
• Verify contact channels and obtain consent for email, WhatsApp, Telegram, and account-related communications.
• Provision, operate, support, replace, and monitor eligible agency ad account access.
• Process prepaid funding, invoices, billing support, and operational reconciliation.
• Respond to questions, troubleshoot account issues, prevent impersonation, and protect users from fraud.
• Improve the website, onboarding flow, support process, dashboard, content, security, and user experience.
• Meet legal, compliance, tax, fraud-prevention, sanctions-screening, and recordkeeping obligations.

Depending on your location, we process information based on your consent, our legitimate business interests, performance of a contract or requested service, and compliance with legal obligations. You may withdraw optional marketing or channel consent at any time, but we may still send necessary service, security, billing, or account-operation messages.

We may use cookies, pixels, analytics tools, and similar technologies to keep the site working, understand traffic, measure conversion performance, and improve our content. You can control cookies through your browser settings. See our Cookie Policy for more detail.

We may share information with:

• Service providers that help us host, secure, analyze, communicate, store, process forms, and operate the website or onboarding flow.
• Payment, billing, compliance, and support providers when needed for account funding, invoices, fraud prevention, or customer operations.
• Advertising-platform, agency, or operational partners when needed to provision or support agency ad account access.
• Legal, regulatory, or enforcement authorities where required by law or to protect Auradox, customers, or the public.

We do not sell personal information in the ordinary meaning of selling a customer list for money.

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No internet service is perfectly secure. Do not send passwords, private keys, seed phrases, or unnecessary sensitive documents through ordinary chat unless we specifically provide an approved secure process.

We keep information for as long as needed to provide services, manage accounts, resolve disputes, prevent fraud, meet legal/tax/compliance duties, and maintain business records. We may retain limited records after an account relationship ends where required or reasonably necessary.

Depending on your location, you may have rights to access, correct, delete, restrict, object to, or receive a copy of certain personal information. You can also unsubscribe from optional marketing or ask us to stop using a specific communication channel where legally required. To make a request, contact helpdesk@auradox.agency.

Auradox works with advertisers internationally. Your information may be processed in countries other than where you live. By using our website or submitting an application, you understand that information may be transferred and processed where Auradox, our vendors, or operational partners work.

Auradox services are for business users and are not intended for children under 18. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. The “Last updated” date shows when this page was most recently revised. Continued use of the website or services after updates means the revised policy applies.

For questions about these pages or your Auradox account, contact the official Auradox team only through the channels below.