Delivery & support
Your purchases and delivery details are in your wallet. Funds remain held until delivery. Supplier procurement issues are reviewed before a refund.
After delivery
- Check that the delivered item matches your order.
- Add your own administrator where supported.
- Update passwords, recovery details and 2FA. Keep backup codes private.
- Contact us with the order ID if anything is missing. Do not paste passwords here.
Replacement coverage
If you purchased 7-day initial-access coverage, report an access problem here before it expires. Include the affected item numbers and error message, without passwords or 2FA secrets. Claims require review.
No covered orders to show. Sign in to the account used for your purchase, or contact support for an older order.
Ask a question
Common questions receive an immediate answer. Other questions are saved for our agents and team. Replies update automatically while this page is open.